Frequently Asked Questions
What's this all about?
Simply put, convenience and fun. We ship you a monthly box of kids clothes based off of your child’s size, gender and age. Saving you from the hassle of retail shopping, and providing a surprise box of fun items the family can open together. All of our clothes are new, good quality brands. We have a great selection of different printed styles and also incorporate basics to help expand and extend your child’s wardrobe. As they grow so can the size of the clothing you receive. You can cancel or pause at anytime.
How do I become a member?
To join the club, just click any of the yellow "Join" or "Sign Up" buttons throughout the website. These will lead you to a short member profile where you provide your child's size and gender. After you enter your information and complete your billing information, we start building your box. We will notify you once its ready for you to make your selections in the showroom to complete your order.
How many accounts can I have?
We only offer one account per household. For families with multiple children, you have the option of switching your account between children each month, or you can select the three items in your showroom for a different child and essentially split the box yourself. You can also purchase additional items through our weekly sales. We do reserve the right to cancel additional accounts without prior notification.
What exactly do I get each month?
You’ll receive six brand new items of kid’s clothing shipped right to your doorstep. Each month we will select three items from our featured brands for your box, and then you’ll gain access to our showroom where you’ll select the other three items from our inventory of Wittlebee exclusives, basics and designer apparel collections.
In addition to the monthly box of clothing, as a member you will gain access to our swap group, receive our member discount pricing on weekly sales, mystery bag sales and special deals and discounts with other companies we partner with. You can also participate in our referral program and earn credits that can be used to shop on the site..
How many items come in a box?
Each month you will receive 6 items. The selection will sometimes include sets and will have a mix of tops and bottoms. Please note, accessories do count as an item. We are also testing out a limited offering larger 10 split box for families with multiple children. If you would like to try this box, please email us at email@example.com
What type of clothes do I receive?
We focus on your kid's clothing essentials. Each month we will be featuring new exciting brands that all members will receive, you will select the other items in your box. We offer a mix of basics and designer collections along with Wittlebee exclusive clothing. This includes onesies, t-shirts, long sleeve, shorts, leggings, skirts, dresses and solid color items. Currently, we do not offer outerwear in the monthly boxes, and provide limited full outfits and accessories.
Can I receive only one type of item?
Different brands will be featured each month and the styles we choose will vary depending on the brand. Every member will receive three items from these brands that have been pre-selected and cannot be changed. You will be choosing the other three items in your box and can select whatever you'd like.
What brands and sizes do you carry?
We work with many different designers and brands to provide you with soft, safe, high-quality clothing. As for sizes, we carry from 0-3 months up to size 6. Some of the brands we carry do only run in only even sizes, and we will size up in these brands unless otherwise specified.
How does the Showroom work?
The Showroom is the selection area on our website for your monthly box. Each month we will select half of your order, and then email you once your box is ready for you to select the other half. The showroom is the last stage a box will go through before it is packed and shipped to you.
You will have 2 days to make selections and customize your box after we email that the showroom is ready. If those days pass and you choose not to make any selections during that time, we will go ahead and create a surprise box for you.
If you would like to customize your order to your unique preferences, we suggest that you view the showroom as soon as possible to give you the best chance of choosing any items before they sell out.
Your child's correct size is best determined by the weight. Infant's clothing is designed with plenty of room for diapers.
Please see chart below for more tips:
0 - 3M
Up to 23
Up to 11
3 - 6M
21 to 25
11 to 15
6 - 12M
23 to 28
15 to 22
12 - 18M
28 to 31
22 to 27
18 - 24M
31 to 34
27 to 30
If you do not know the weight and height, a good rule of thumb is to take the child's age and double it. Say a 2 month baby would be in size 3-6M, a 4 month baby would be in size 6-9M, a 6 month baby would be in size 12M. However, as your child gets bigger, the size difference tends to be less drastic. You usually only have to go up a size or two in the Toddler and Children range.
Toddler sizes end in a "T" and are 2T, 3T and 4T. Size 5 and 6 are girl and boy sizes and reflect the child's age unless they are either smaller or bigger than the average.
Are these new or used clothes?
All our products are 100% brand new.
How do I change my account information?
Your gender, size and account information can be updated by logging in to your Wittlebee account in the upper right corner of this site, and clicking the edit button next to the appropriate section.
When will my order arrive?
After we receive your order, we start building your box. You’ll be notified by email when it’s ready for you to complete by making your selections in our showroom. Once you are happy with the items and submit your box, you will be emailed confirmation of your order. Most orders will be shipped out within 7-10 business days after your order has been placed.
Who will deliver my package?
The majority of orders will be shipped through the United States Postal Service (USPS), or FedEx Smartpost.
How much is shipping?
Shipping is 5.99 for each monthly box.
Do you ship outside the US?
At this time, we are unable to ship products outside of the United States. We hope to add this capability in the future.
How do I change my shipping address?
If you need update your shipping information, please do so from your Wittlebee profile screens. If you change your shipping address it will reflect on the current order as long as that order is still in "processing". Once the order has gone into "selection", please send us an email and we can still update the address on file and have the order sent to the new location. If the order has already gone into "packing" we are no longer able to edit the address and it will be shipped out to the address on file. If your order returns to us and you would like it re-shipped to your new address, there will be a $10 fee to cover the shipping cost.
What if my product was damaged?
Please contact Wittlebee Customer Service via email at firstname.lastname@example.org with a photo of the damaged area and we will work with you on issuing credit or replacement in your next order.
What if my order was never received, even if it was reported as delivered?
If for any reason you never received your order even though it showed Delivery Confirmed by the USPS tracking number, please contact your local post office first with the tracking information. The post office will assist you in locating your order. If you have contacted your local post office and are still unable to locate your order, please email customer care at email@example.com.
When is my credit card charged?
Your card will be charged the day you place your order. It will then be charged every month on that same date. We do not wait until your order is shipped to charge your card.
Can I pause my account?
You sure can! You just need to login to your Wittlebee account and under the Renewal Date heading there will be a clickable option to "Skip this Month".
You are only able to pause for one month at a time. If you have already paused your account, the skip this month feature will not become active again until you have been billed for your next box. Pausing your account will not affect any orders that have already been billed.
Gift subscriptions are unfortunately unable to pause or skip a month.
How do I cancel my account or order?
To cancel your subscription, please contact us at firstname.lastname@example.org with a cancellation request. The request must be made at least 1-2 business days prior to your billing date to avoid being charged
If you would like to cancel or pause an order, email a request to email@example.com. The request must be made within 24 hours of the order being placed to avoid a restocking fee. The order can still be cancelled after 24 hours if it is still in the processing stage, but a restocking fee of $10.00 will be applied for returning those items to our counts and inventory. The fee will be taken out of your refund.
Please allow 3-4 business days for any refunds to be posted back to your account.
What is your return policy?
Our inventory is constantly changing with new styles and sizes being made available and shipping out daily. Inventory is purchased for our customers based off of the information they provide us, and our members select half of the items in each monthly box. For these reasons we do not accept exchanges or returns.
If you’re not completely over the moon with what we send one month, try checking out the Wittlebee swap group, where you’ll have access to other members looking to trade and sell new Wittlebee clothing. If any of the items you received are defective, the wrong size, or if you received items of the wrong gender, then please contact our customer service team at firstname.lastname@example.org . We will be happy to work with you on correcting the error.
If an exception is made for return and you are issued a Return Merchandise Authorization (RMA) number, all returns must be unworn, in the state you received them along with the original tag, and must be made within 30 days of when the box was received. There will be a restocking fee of $10.00 for a returned box. Please contact our customer service via email at email@example.com with additional questions. Any returned items must match the original contents of the order. Only the items issued in that order and that match the RMA# will be accepted as a return. If there are additional items included, the unaccepted items will be returned to the customer at their expense.
Refunds can only be credited to the original card. Once processed, it may take 1-2 week for the refunds to be posted back to your account depending on your bank. Please note, NO refunds will be issued after 30 days from the shipping date.
Referrals and Coupon
Coupons toward Wittlebee membership are only available for new customers and will be credited at the time of initial purchase. If you have any issues using a coupon code, please contact customer care via email at firstname.lastname@example.org.
We offer a referral rewards program to our current members that is available through your Wittlebee account. For each friend who signs up through your personalized link, you will receive a $10.00 credit towards your future orders. You can earn up to 10 referrals for a total of $100.00! The referral link needs to be generated using the email address associated with your Wittlebee account in order to record the referrals. Referral credits are automatically credited to your account one month after your friend signs up, and the credit will be given towards future boxes.
Referral credits cannot be combined with other offers.
How do I redeem my gift?
To redeem your gift you will need to click on the redemption link provided in the gift email. Our website must be accessed through this link in order to enter in the gift code and correctly process the gift. If you already have an existing account with us, please be sure to be logged into your account before clicking the redemption link.
What if I received multiple gift subscriptions? Can I redeem all gift codes and extend my subscription?
Yes! You can redeem your gift codes one at a time, and will need to click through each emailed redemption link to add the credit to your account. If you have any issues, please contact customer care via email at email@example.com.
When does my gift subscription expire?
A Wittlebee gift subscription never expires!
I lost my gift subscription email. Can I still redeem my gift subscription?
Absolutely! Please contact customer care via email at firstname.lastname@example.org. We will verify and recover your gift code so we can get your monthly box out to you as soon as possible.
Can I buy a gift subscription for someone who's already a member?
Yes, you can definitely buy a gift subscription for an existing Wittlebee member. They will just need to log in to their Wittlebee account prior to clicking the redemption link.
Can we return Wittlebee gift boxes?
No. We only offer returns on Wittlebee gift boxes if there is an error made on our part that includes wrong gender or size. All Wittlebee gifts are final sale. Gifts can only be refunded if they are un-redeemed and canceled within 30 days of purchase.
I have more questions!
Wonderful! We'd love to hear from you. Please contact our Customer Service department via email. We look forward to speaking with you.Sign Up Free