Frequently Asked Questions
What's this all about?
Wittlebee is a monthly membership service that automatically ships you a box full of your kid's clothing essentials. Our service is meant to supplement your existing clothes supply and ensure you're always well stocked with the basics (onesies, t-shirts, leggings, socks and more). As your child grows so do the sizes of clothes you receive each month. Every box contains clothes worth over $100 in retail value.
How do you get started?
To begin, simply signup through our homepage, select your preference, provide your shipping address and credit card information. After check out, you will receive an email confirmation of your order. If you have any questions regarding your order, feel free to email us at hello@wittlebee.com or call us at 1-888-WITTLEBEE (948-8532) Monday-Friday 9:00am - 5:00pm PST.
How many accounts can I have?
As Wittlebee customer, you are allowed to have 2 accounts per household. We reserve the right to cancel additional accounts without prior notification.
What exactly do I get each month?
We customize your monthly box based on your personal preferences in gender, color, sizes and geographic location. Wittlebee Stylist will help you create a custom box base on your preferences to meet your needs. We do offer few sample configurations on our website to help you get started.
How many items come in a box?
Each month, you will receive 8 items, ranging from onesies, t-shirts, leggins, socks and much more...
What type of clothes do you receive?
We focus mainly on the basics. This means things like onesies, t-shirt, leggings and solid color items. Currently, we do not offer outwear or outfits, but at Wittlebee, we strive to meet your needs and are always looking for new products to satisfy our customers!
Can I receive only one type of item? (8 socks or 8 leggings for example)
While we can include more of any specific type of item, we typically will not send out an entire box consisting of just one style.
Can I get all patterns and no solid colors?
At Wittlebee, we will make every effort to help you customize your order, but our inventory is based on simple solid basics. We have a variety of both patterned and solid items in stock, but are unfortunately unable to supply boxes of all one variety. So you will always receive some amount of solid colored items in your Wittlebee box.
Can I get only one specific brand in a box?
No, unfortunately each Wittlebee box is a collection of various brands that are constantly changing.
What brands and sizes do you carry?
We work with several vendors so our inventory is changing all the time. We focus on carrying soft, safe, high quality clothing. As for sizes, we focus on newborn to 5T, and we cover all sizes in between. (Please note that we do use certain size 6 brands that size smaller)
Are these new or used clothes?
At Wittlebee, all our products are 100% brand new!
Do you get to keep the clothes?
All clothes are yours to keep. If you wish to return the clothes we are happy to take them and donate the clothes to charities we work with.
Can I change my style preferences if my order status says 'paid' or 'processing?'
Absolutely! You can change your style profile as often as you'd like. As long as your order is not yet in the "packing" or "shipped" status, then your latest preferences will be presented to your stylist as they pack your Wittlebee box! Once your order shows "packing," your preferences will apply to your next delivery. Your style, size and color preferences can be updated by logging in to http://wittlebee.com/ and clicking on the "Update Style Profile" link.
I'm a returning customer and want to know when I'm going to be receiving my next box!
No worries. We ship out your monthly order within 7-10 business days your billing date. If you'd like to update preferences, feel free to update your style profile or contact us.
When will my order arrive?
Most orders will be shipped out within 7-10 buisness days after your order has been processed.
Who will deliver my package?
Orders will be delivered via the most efficient shipping method available, which in most cases will be through the United States Postal Serivce (USPS).
How much is shipping?
Shipping is always FREE at Wittlebee.
Do you ship outside the US?
At this time, we are unable to ship products outside of the continental United States. We hope to add this capability in the future. Please visit our website for updated information.
What if my product was damaged?
Please contact the Wittlebee Customer Service at 1-888-WITTLEBEE (948-8532) Monday-Friday 9:00am - 5:00pm PST. We will ship a replacement order out to you as soon as possible.
When is my credit card charged?
Your card will be charged the day you place your order. It will then be charged every month on that same day every month. We do not wait till your order is shipped to charge your card.
What if my order was never received, even if it was reported as delivered?
If for any reason you never received your order even though it showed Delivery Confirmed by the USPS tracking number, please contact your local post office first with the tracking information. The post office will assist you in locating your order. If you have contacted your local post office and still failed to locate your order, pleaes contact the Wittlebee Customer Service at 1-888-WITTLEBEE (948-8532) Monday-Friday 9:00am - 5:00pm PST.
What is your return policy?
Your complete and utter satisfaction is our number one priority. If you are ever unhappy with any items you receive just let us know and we will make it right. Please see our return policy for more information.
What's your cancellation policy?
You can cancel your membership at any time at no additional cost. You may also pause your memebership for a month if you wish. We're flexible like that.
I have more questions!
Wonderful! We love to hear from you. Please contact our customer service department via email, phone or live chat, we look forward to hearing from you.
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