wittlebee

Frequently Asked Questions

What's this all about?

Wittlebee is a monthly membership service that automatically ships you a box full of your kid's clothing essentials. Our service is meant to supplement your existing clothes supply and ensure you're always well stocked with the basics (onesies, t-shirts, leggings, socks and more).  As your child grows so do the sizes of clothes you receive each month. 

How do you get started?

To begin, signup through our homepage and provide your shipping and credit card information. After you check out, a representative will contact you via phone or email to confirm your order and answer any questions you may have.

What exactly do I get each month?

We customize your monthly box based on your personal preferences in color, sizes and geographic location. Our representatives will help you create a custom box to meet your needs. We can also recommend a few sample configurations to get you started.

How many items come in a box?

8 items. 

What type of clothes do you receive?

We focus mainly on the basics. This means things like onesies, t-shirts, leggings and socks. We don't focus on outerwear or outfits, but in some cases can meet those needs as well.

Can I receive only one type of item? (8 socks or 8 leggings for example)

While we can include more of any specific type of item, we typically do not send out an entire box consisting of just one style.

Can I get all patterns and no solid colors?

We will make every effort to help you customize your order, but the majority of our inventory does focus on simple solid colors. So, you will always receive some amount of solid colored items in your Wittlebee box.

Can I get only one specific brand in a box?

No sorry. Each Wittlebee box is a collection of various brands that are constantly changing.

What brands do you carry?

We work with several vendors so our inventory is changing all the time. We focus on carrying soft, safe, high quality clothing. 

What sizes do you carry?

We focus on newborn to 5 years old, and we cover all sizes in between.

Are these new or used clothes?

We only ship new clothes.

Do you get to keep the clothes?

All clothes are yours to keep. If you wish to return the clothes we are happy to take them and donate the clothes to charities we work with. 

How much is shipping?

Shipping is always FREE at Wittlebee.

Do you ship outside the US?

Sorry no we don't. Wittlebee is currently only available to residents in the US.

What is your return policy?

Your complete and utter satisfaction is our number one priority. If you are ever unhappy with any items you receive just let us know and we will make it right.

What's your cancellation policy?

You can cancel your membership at any time at no additional cost. You can also pause your membership and resume at any time. We're flexible like that.

I have more questions!

Wonderful! Please contact our customer service department via email, phone or live chat, we look forward to hearing from you. 

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